AM
Anthony M

1 reviews | Active since Nov 2018

30 Mar 2026, 10:47

Miway's bad client service and experince

(***)No communication regarding the repair or the claim. They don't call or send emails, you have to keep calling and asking for feedback if you don't, they don't worry. I asked to speak to a manger to explain their process regarding my claim, I was told there is no managers available.

Very bad service very bad. Till this day I still don't know what the status of my car is will it be written off or not, but they keep escalating the matter to a manager.

Whatever the outcome is regarding my claim I am leaving Miway directly after this. I would rather be with someone who actually cares about their clients.

Just to note I made my claim on 22 February 2026, till this day no proper feedback was given no follow ups made to the repairer as I had to contact both parties to get an update.

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply30 Mar 2026, 10:48
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.

Best regards,
The MiWay Team