MiWay......doing it their way

I never had issues with MiWay......what a lovely bunch of people!!! Until recently :( On 19/9 I changed my banking details as well as the date from 25th to 28th of each month. The lady helping me even told me that there will be a pro-rata fee of R150 for the 3 days difference and I told her its fine.

Guess what? The premium went off on 25th! I sent it back and thought "maybe the changes did not go through in time". I receive new documents for my insurance and everything is fine.......and yesterday a double premium (actually more than double) went off my account AGAIN!!! When I phoned the lady told me her manager will deal with it and get back to me.

No one came back to me and this morning I received an e-mail informing me that they tried to phone me with no success. I immediately checked my office phone and cell phone, but no missed calls. I phoned them and the guy answer asked me: "so, I see you did not have enough money in the bank for your premiums. What seems to be the problem?"

Reallyy?!?!?! I asked him if he could read the comments that was made yesterday and then decided, I do not have the energy for this. I have to pay the bank charges for their mistakes and on top of it all I do not have insurance as it is not paid. How do you call this "doing it your way"????