MIWAY: ZERO RETURNS ON PREMIUMS PAID - HARDLY CLAIMED, BUT NO SERVICE FOR THE 2 CLAIMS IN 12 YEARS

I contacted Miway beginning of January to close the account as the premium for a ford figo which is 12 years old, R530 is too high. They literally refused to close the account and said that they were going to continue to debit my bank account in January and they said: "based on my profile" they can reduce it to R397. So I refused to take the offer based on the same profile and the services they never provided. Unfortunately I had to beg the official to hear me out and refused to listen to my concerns as her mind was already made up. HERE IS WHAT I HAVE BEEN PAYING FOR 12 YEARS AND THE SERVICES I NEVER RECEIVED:

1. You dont deliver on your promises, I referred a client to you and never got R1,000. 2. I wanted to move to Discovery which offered cash-back and you said you give vouchers too, but I only got 1 voucher on the day of the call. That voucher actually cost me more coz I had to buy first. Can Miway do a cost calculation of all the cash-backs that I missed out on??? 3. It took me 3 yrs for Miway to attend to my hail claim and still, I had to report that to Ombudsman to get service. 4. For years I reported a broken window and up to now I am still waiting for Miway to replace the anti-smash and grab, which I replaced myself with my money while paying premiums.

I'VE ALWAYS BEEN POLITE AND UNDERSTANDING WITH MIWAY EVEN IN THE MIDST OF SERVICES NOT BEING DELIVERED, BUT NOW I AM ANGRY. I AM ANGRY BECAUSE I SENT COUNTLESS REQUESTS IN JANUARY, ASKING FOR THE POLICY TO BE CLOSED, NOT EVEN WANTING TO NEGOTIATE AND YOU COMPLETELY REFUSED AND IGNORED MY REQUEST TO THE POINT THAT I CALLED AGAIN AND FOR WHAT??? FOR ME TO BEG A PERSON TO HEAR ME OUT.

I WANT MYWAY TO REFUND ME ALL THE CASHBACKS THAT I MISSED OUT ON; THE INCONVENIECE OF FOLLOWING-UP FOR YEARS TO GET SERVICE; AND THE ANTI-SMASH & GRAB THAT I ENDED UP REPLACING BY MYSELF.