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Chris C

1 reviews | Active since Nov 2019

02 Apr 2021, 07:56

Miway Zero Communication even after reference numbers

If you want a company that will quickly phone you to setup your insurance - miway will most definitely do that .. and thats where it stops. I have waited almost 2 weeks for them to call me regarding updating my policy. I have emailed and submitted contact information on their website , hell i have even used their app, live chat .. nothing. Live chat doesnt work, no one ever there, emails .. no response .. thank goodness i havent had to claim yet, could you imagine ?? So no i would not recommend miway and i will be looking for another insurance provider. Miway, my suggestion .. customer communication is key. Im not closing the door yet, lets see how you redeem yourself because 2 weeks to update my policy, is a long time to wait considering i would be paying you more.

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Replies (5)
MiWay Insurance
MiWay Insurance's reply03 Apr 2021, 15:06
Official
We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced.  Best regards, The MiWay Team 
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Chris C's update03 Apr 2021, 18:09
Reviewer Update
Well lets see as i currently have had no response.
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Chris C's update06 Apr 2021, 15:25
Reviewer Update
And like i thought above .. no show .. no call .. no nothing, just another reference number
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Chris C's update06 Apr 2021, 15:26
Reviewer Update
Wait hold on, they called ... to sell me life insurance ..
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Chris C's update09 Apr 2021, 07:19
Reviewer Update
and look still no call no nothing. Honestly im very surprised. I have requested numerous amount of callbacks, i have used their online chat to no avail, i have emailed and no response. I cant believe i changed over to you.