Miway, Yourway or the Hiway

Good day

This in reference with the query I had since June 2017. Below is the email I sent Miway on the 21st of July 2017:

Good day

In the process of collecting my vehicle from the panel beaters on the 15th of June 2017 I noticed a dent on the left rear fender that wasn't there in the event of the car accident. I called Miway immediately whilst in the panel beaters' yard. I was assured that the matter will be attended to and my car will be repaired without me incurring further costs.

I haven't had any feedback from you guys since then. I had spoken to Prudence your employee, unfortunately I didn't get her surname. I attach the photos I took and the assessment sheet from the panel beaters who claimed they received the car in that condition. I later noticed the wipers' piping has been cut or tempered with when I took my car in for a service on the 29th of June 2017.(end of email)

I did a follow-up e-mail in August twice and was informed that they referredvmy query assessment by Monique Swart on the 14th of August. Whom I haven't heard of since, even when leaving "request call back" almost every month, nothing. I decided to address her supervisor last week on the 11th, Keabetswe whom I was told she was busy with another call and will call me back. Needless to say I also haven't heard from her.

I know this is how Miway doesn't conduct their business which is why I gave them more than emple time to respond. My patients has now run thin and want this matter resolved.

Ps: herewith my reference C849669

Kind regards, Neli Vilakazi