Miway you are playing with people

I wouldn't advise people to consider Miway,had an accident 22December 2017,and my car was a write off, The market value of my vehicle(Kia Rio 1.4 2015 model) was 165000.00 then Miway under insured my vehicle for 142200.00 and took out the access money of R8500.00 and pay the bank the amount of R133000.00 and didn't even cover my sunroof of R7000,and I was left with an outstanding balance of R39706.42,which after my shortfall call did their calculations and paid the bank the was still and outstanding balance of R28100.00 of which was supposed to be paid by Miway,I requested the MM code they used on my vehicle and it was completely different from the MM code ofshortfall cover and of where I purchased my vehicle ,I called my way several time as to ask why was my sunroof not covered because when I took the cover I did declare that I put extras on my vehicle which was the sunroof,the lady that was busy with my claim by the name of Hlengiwe did confirm on the phone that mistakes to happen and she can see that the market value of my vehicle was 16500.00,but nevertheless the fail to pay the outstanding balance and they evaluated my car again in April and said the Market value of my vehicle is R15700.00 as if I had an accident in April,for what I know every day the value of the car decreases that's why it ended to this 157000.00 in April from the 165000.00 which was in December,I spoke to the assessor by the name of Casper I even asked him as to why are they using the calculations of April whereas my car was assessed in January?I emailed Hlengiwe and Casper all my documents my,bank statement,settlement letter,and the calculations from my shortfall cover,of which they did the right calculation and agreed to pay the amount of R35000.00 and was told the 4000 is the amount that I'm gonna receive after paying the bank since my outstanding balance is 31000.00including the interests from the bank,and the payment will be made on the 26April2018, and it will take 3 working days,I called on the 2nd of May to check as to why the payment was to received,I was to that the Hlengiwe was busy on the line she will call me back,I called several time till I was told that she is still waiting for the money,yesterday the 7th of May a lady by the name of Palesa called and said they are not gonna pay the amount we agreed upon they will only pay R16000.00,we are now back to square 1 they are not covering my sunroof of 7000 again and the outstanding balance,where the hell am I supposed to get the money to pay the car that I have insured and still had a short fall cover for?further steps needs to be taken here,they played with my feelings for quite some time,I'm struggling every day depending on people to take my kids to school since I now cannot purchase another vehicle