MIWAY - Worst Service Ever!

Item: MiWay Insurance
Rating: 1
Author: Lancelot S

I'm experiencing the worst service ever with Miway insurance. I have made a claim about 6 weeks ago and up to date I haven't had any progress. I have been sent from pillar to post, and with no proper information; given conflicting information; at one point been **** to. Lately everyone I've been dealing with seem to be avoiding me, they not taking my calls nor respond to my emails. Nothing happens to my claim unless I call to inquire. No one seem to know anything or know what to do. Everyone has to refer to someone who has to refer to someone who also has to refer to someone. Miway this is not the service I signed up and pay for every month!

Helpful (0)

Replies (6)

MiWay Insurance's replyOfficial

27 Nov 2017, 10:51

We are really sorry to hear that your experience with us has not been a pleasant one. One of our agents will be in touch to chat about your concerns.

Best regards,
The MiWay Team

MiWay Insurance's reply27 Nov 2017, 10:51

Official

We are really sorry to hear that your experience with us has not been a pleasant one. One of our agents will be in touch to chat about your concerns.

Best regards,
The MiWay Team

Lancelot S's updateReviewer Update

27 Nov 2017, 12:50

I hope this will not be your only response to my query, and that your agent will definitely call me. Since this has been going on for far too long now, your Urgent Response to resolve this will be highly appreciated.

Lancelot S's update27 Nov 2017, 12:50

Reviewer Update

MiWay Insurance's replyOfficial

27 Nov 2017, 13:23

We have passed your message on and someone will be in touch to assist you.

Kind regards,
The MiWay Team

MiWay Insurance's reply27 Nov 2017, 13:23

Official

We have passed your message on and someone will be in touch to assist you.

Kind regards,
The MiWay Team

MiWay Insurance's replyOfficial

29 Nov 2017, 12:42

We value you feedback Lancelot. Please accept our apology for the let down!

Our service provider has since been in touch. They’ll keep you update moving forward. We urge you to give us a call should you need any assistance going forward.

Best regards,
The MiWay Team

MiWay Insurance's reply29 Nov 2017, 12:42

Official

Lancelot S's updateReviewer Update

30 Nov 2017, 10:30

Thanks you for the feedback. I hope that something will be done. Some good service will be provided eventually, since this has been going on for far too long. Thanks Lancelot

Lancelot S's update30 Nov 2017, 10:30

Reviewer Update

Thanks you for the feedback. I hope that something will be done. Some good service will be provided eventually, since this has been going on for far too long. Thanks Lancelot

MiWay Insurance's replyOfficial

04 Dec 2017, 11:05

We value your feedback Lancelot.

We’ve passed your message on to our claims team. They’ll keep you updated moving forward. We urge you give us a call should you have any further queries.

Kind regards,
The MiWay Team

MiWay Insurance's reply04 Dec 2017, 11:05

Official