Miway worst experience!

I've been trying to log a claim since last week. I cannot log a claim on internet as the website keeps on saying an unexpected error has occurred. I've tried telephonically but their lines are cutting out. I've tried to speak to a consultant via their chat option and eventually when I got to no 1 at 16:00 since 12:00 today, the consultant left the chat: Print 3/26/2021 11:57:26 IC: Welcome to MiWay Web Chat! Before we continue I must inform you that all web chats are recorded for our mutual protection, copies of these recordings are available on request. MiWay is an authorised financial service provider. 11:57:26 IC: Interaction transferred to Client_Care_Web_Chat. 11:57:28 IC: Interaction alerting Kitlano Cawe. 11:57:28 IC: Kitlano Cawe, a MiWay Representative, has joined the conversation. 11:58:24 Elsabe Calitz: Good morning, i'm trying to lodge a claim for multiple car accident but keep on getting an error 11:58:32 Kitlano Cawe: Good day, how are you? 11:58:58 Elsabe Calitz: Hi there, i'm fine thank you 11:59:37 Kitlano Cawe: Note that I will transfer you to our claims department to assist 11:59:59 Elsabe Calitz: Thank you very much 12:00:11 IC: Interaction transferred to Claims_Web_Chat. 12:00:11 IC: All agents are busy assisting other customers. 12:00:11 IC: Your position in queue is 11. 12:00:11 IC: We will assist you as soon as possible. 12:00:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 12:00:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 12:03:09 IC: All agents are busy assisting other customers. 12:03:09 IC: Your position in queue is 10. 12:03:09 IC: We will assist you as soon as possible. 12:03:09 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 12:03:09 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 12:06:12 IC: All agents are busy assisting other customers. 12:06:12 IC: Your position in queue is 9. 12:06:12 IC: We will assist you as soon as possible. 12:06:12 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 12:06:12 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 12:09:10 IC: All agents are busy assisting other customers. 12:09:10 IC: Your position in queue is 8. 12:09:10 IC: We will assist you as soon as possible. 12:09:10 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 12:09:10 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 12:12:10 IC: All agents are busy assisting other customers. 12:12:10 IC: Your position in queue is 7. 12:12:10 IC: We will assist you as soon as possible. 12:12:10 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 12:12:10 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 12:15:11 IC: All agents are busy assisting other customers. 12:15:11 IC: Your position in queue is 7. 12:15:11 IC: We will assist you as soon as possible. 12:15:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 12:15:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 12:18:09 IC: All agents are busy assisting other customers. 12:18:09 IC: Your position in queue is 7. 12:18:09 IC: We will assist you as soon as possible. 12:18:09 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 12:18:09 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 12:21:10 IC: All agents are busy assisting other customers. 12:21:10 IC: Your position in queue is 7. 12:21:10 IC: We will assist you as soon as possible. 12:21:10 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 12:21:10 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 12:24:10 IC: All agents are busy assisting other customers. 12:24:10 IC: Your position in queue is 7. 12:24:10 IC: We will assist you as soon as possible. 12:24:10 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 12:24:10 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 12:27:10 IC: All agents are busy assisting other customers. 12:27:10 IC: Your position in queue is 7. 12:27:10 IC: We will assist you as soon as possible. 12:27:10 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 12:27:10 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 12:30:10 IC: All agents are busy assisting other customers. 12:30:10 IC: Your position in queue is 7. 12:30:10 IC: We will assist you as soon as possible. 12:30:10 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 12:30:10 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 12:33:10 IC: All agents are busy assisting other customers. 12:33:10 IC: Your position in queue is 7. 12:33:10 IC: We will assist you as soon as possible. 12:33:10 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 12:33:10 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 12:36:10 IC: All agents are busy assisting other customers. 12:36:10 IC: Your position in queue is 7. 12:36:10 IC: We will assist you as soon as possible. 12:36:10 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 12:36:10 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 12:39:11 IC: All agents are busy assisting other customers. 12:39:11 IC: Your position in queue is 7. 12:39:11 IC: We will assist you as soon as possible. 12:39:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 12:39:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 12:42:11 IC: All agents are busy assisting other customers. 12:42:11 IC: Your position in queue is 7. 12:42:11 IC: We will assist you as soon as possible. 12:42:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 12:42:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 12:45:11 IC: All agents are busy assisting other customers. 12:45:11 IC: Your position in queue is 7. 12:45:11 IC: We will assist you as soon as possible. 12:45:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 12:45:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 12:48:11 IC: All agents are busy assisting other customers. 12:48:11 IC: Your position in queue is 7. 12:48:11 IC: We will assist you as soon as possible. 12:48:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 12:48:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 12:51:11 IC: All agents are busy assisting other customers. 12:51:11 IC: Your position in queue is 7. 12:51:11 IC: We will assist you as soon as possible. 12:51:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 12:51:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 12:54:11 IC: All agents are busy assisting other customers. 12:54:11 IC: Your position in queue is 7. 12:54:11 IC: We will assist you as soon as possible. 12:54:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 12:54:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 12:57:11 IC: All agents are busy assisting other customers. 12:57:11 IC: Your position in queue is 7. 12:57:11 IC: We will assist you as soon as possible. 12:57:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 12:57:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 13:00:11 IC: All agents are busy assisting other customers. 13:00:11 IC: Your position in queue is 7. 13:00:11 IC: We will assist you as soon as possible. 13:00:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 13:00:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 13:03:11 IC: All agents are busy assisting other customers. 13:03:11 IC: Your position in queue is 7. 13:03:11 IC: We will assist you as soon as possible. 13:03:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 13:03:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 13:06:11 IC: All agents are busy assisting other customers. 13:06:11 IC: Your position in queue is 7. 13:06:11 IC: We will assist you as soon as possible. 13:06:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 13:06:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 13:09:12 IC: All agents are busy assisting other customers. 13:09:12 IC: Your position in queue is 7. 13:09:12 IC: We will assist you as soon as possible. 13:09:12 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 13:09:12 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 13:12:11 IC: All agents are busy assisting other customers. 13:12:11 IC: Your position in queue is 7. 13:12:11 IC: We will assist you as soon as possible. 13:12:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 13:12:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 13:15:11 IC: All agents are busy assisting other customers. 13:15:11 IC: Your position in queue is 7. 13:15:11 IC: We will assist you as soon as possible. 13:15:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 13:15:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 13:18:11 IC: All agents are busy assisting other customers. 13:18:11 IC: Your position in queue is 7. 13:18:11 IC: We will assist you as soon as possible. 13:18:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 13:18:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 13:21:11 IC: All agents are busy assisting other customers. 13:21:11 IC: Your position in queue is 7. 13:21:11 IC: We will assist you as soon as possible. 13:21:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 13:21:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 13:24:10 IC: All agents are busy assisting other customers. 13:24:10 IC: Your position in queue is 7. 13:24:10 IC: We will assist you as soon as possible. 13:24:10 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 13:24:10 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 13:27:10 IC: All agents are busy assisting other customers. 13:27:10 IC: Your position in queue is 7. 13:27:10 IC: We will assist you as soon as possible. 13:27:10 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 13:27:10 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 13:30:10 IC: All agents are busy assisting other customers. 13:30:10 IC: Your position in queue is 7. 13:30:10 IC: We will assist you as soon as possible. 13:30:10 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 13:30:10 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 13:33:11 IC: All agents are busy assisting other customers. 13:33:11 IC: Your position in queue is 7. 13:33:11 IC: We will assist you as soon as possible. 13:33:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 13:33:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 13:36:11 IC: All agents are busy assisting other customers. 13:36:11 IC: Your position in queue is 7. 13:36:11 IC: We will assist you as soon as possible. 13:36:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 13:36:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 13:39:11 IC: All agents are busy assisting other customers. 13:39:11 IC: Your position in queue is 7. 13:39:11 IC: We will assist you as soon as possible. 13:39:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 13:39:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 13:42:11 IC: All agents are busy assisting other customers. 13:42:11 IC: Your position in queue is 7. 13:42:11 IC: We will assist you as soon as possible. 13:42:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 13:42:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 13:45:11 IC: All agents are busy assisting other customers. 13:45:11 IC: Your position in queue is 7. 13:45:11 IC: We will assist you as soon as possible. 13:45:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 13:45:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 13:48:12 IC: All agents are busy assisting other customers. 13:48:12 IC: Your position in queue is 7. 13:48:12 IC: We will assist you as soon as possible. 13:48:12 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 13:48:12 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 13:51:12 IC: All agents are busy assisting other customers. 13:51:12 IC: Your position in queue is 7. 13:51:12 IC: We will assist you as soon as possible. 13:51:12 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 13:51:12 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 13:54:11 IC: All agents are busy assisting other customers. 13:54:11 IC: Your position in queue is 7. 13:54:11 IC: We will assist you as soon as possible. 13:54:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 13:54:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 13:57:11 IC: All agents are busy assisting other customers. 13:57:11 IC: Your position in queue is 7. 13:57:11 IC: We will assist you as soon as possible. 13:57:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 13:57:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 14:00:12 IC: All agents are busy assisting other customers. 14:00:12 IC: Your position in queue is 7. 14:00:12 IC: We will assist you as soon as possible. 14:00:12 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 14:00:12 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 14:03:11 IC: All agents are busy assisting other customers. 14:03:11 IC: Your position in queue is 7. 14:03:11 IC: We will assist you as soon as possible. 14:03:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 14:03:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 14:06:11 IC: All agents are busy assisting other customers. 14:06:11 IC: Your position in queue is 7. 14:06:11 IC: We will assist you as soon as possible. 14:06:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 14:06:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 14:09:12 IC: All agents are busy assisting other customers. 14:09:12 IC: Your position in queue is 7. 14:09:12 IC: We will assist you as soon as possible. 14:09:12 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 14:09:12 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 14:12:11 IC: All agents are busy assisting other customers. 14:12:11 IC: Your position in queue is 7. 14:12:11 IC: We will assist you as soon as possible. 14:12:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 14:12:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 14:15:11 IC: All agents are busy assisting other customers. 14:15:11 IC: Your position in queue is 7. 14:15:11 IC: We will assist you as soon as possible. 14:15:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 14:15:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 14:18:11 IC: All agents are busy assisting other customers. 14:18:11 IC: Your position in queue is 7. 14:18:11 IC: We will assist you as soon as possible. 14:18:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 14:18:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 14:21:11 IC: All agents are busy assisting other customers. 14:21:11 IC: Your position in queue is 7. 14:21:11 IC: We will assist you as soon as possible. 14:21:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 14:21:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 14:24:12 IC: All agents are busy assisting other customers. 14:24:12 IC: Your position in queue is 7. 14:24:12 IC: We will assist you as soon as possible. 14:24:12 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 14:24:12 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 14:27:11 IC: All agents are busy assisting other customers. 14:27:11 IC: Your position in queue is 7. 14:27:11 IC: We will assist you as soon as possible. 14:27:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 14:27:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 14:30:12 IC: All agents are busy assisting other customers. 14:30:12 IC: Your position in queue is 7. 14:30:12 IC: We will assist you as soon as possible. 14:30:12 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 14:30:12 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 14:33:11 IC: All agents are busy assisting other customers. 14:33:11 IC: Your position in queue is 5. 14:33:11 IC: We will assist you as soon as possible. 14:33:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 14:33:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 14:36:11 IC: All agents are busy assisting other customers. 14:36:11 IC: Your position in queue is 5. 14:36:11 IC: We will assist you as soon as possible. 14:36:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 14:36:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 14:39:12 IC: All agents are busy assisting other customers. 14:39:12 IC: Your position in queue is 5. 14:39:12 IC: We will assist you as soon as possible. 14:39:12 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 14:39:12 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 14:42:11 IC: All agents are busy assisting other customers. 14:42:11 IC: Your position in queue is 5. 14:42:11 IC: We will assist you as soon as possible. 14:42:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 14:42:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 14:45:11 IC: All agents are busy assisting other customers. 14:45:11 IC: Your position in queue is 5. 14:45:11 IC: We will assist you as soon as possible. 14:45:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 14:45:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 14:48:11 IC: All agents are busy assisting other customers. 14:48:11 IC: Your position in queue is 5. 14:48:11 IC: We will assist you as soon as possible. 14:48:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 14:48:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 14:51:13 IC: All agents are busy assisting other customers. 14:51:13 IC: Your position in queue is 5. 14:51:13 IC: We will assist you as soon as possible. 14:51:13 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 14:51:13 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 14:54:13 IC: All agents are busy assisting other customers. 14:54:13 IC: Your position in queue is 5. 14:54:13 IC: We will assist you as soon as possible. 14:54:13 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 14:54:13 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 14:57:12 IC: All agents are busy assisting other customers. 14:57:12 IC: Your position in queue is 5. 14:57:12 IC: We will assist you as soon as possible. 14:57:12 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 14:57:12 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 15:00:12 IC: All agents are busy assisting other customers. 15:00:12 IC: Your position in queue is 5. 15:00:12 IC: We will assist you as soon as possible. 15:00:12 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 15:00:12 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 15:03:11 IC: All agents are busy assisting other customers. 15:03:11 IC: Your position in queue is 4. 15:03:11 IC: We will assist you as soon as possible. 15:03:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 15:03:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 15:06:11 IC: All agents are busy assisting other customers. 15:06:11 IC: Your position in queue is 4. 15:06:11 IC: We will assist you as soon as possible. 15:06:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 15:06:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 15:09:11 IC: All agents are busy assisting other customers. 15:09:11 IC: Your position in queue is 4. 15:09:11 IC: We will assist you as soon as possible. 15:09:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 15:09:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 15:12:11 IC: All agents are busy assisting other customers. 15:12:11 IC: Your position in queue is 4. 15:12:11 IC: We will assist you as soon as possible. 15:12:11 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 15:12:11 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 15:15:12 IC: All agents are busy assisting other customers. 15:15:12 IC: Your position in queue is 3. 15:15:12 IC: We will assist you as soon as possible. 15:15:12 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 15:15:12 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 15:18:13 IC: All agents are busy assisting other customers. 15:18:13 IC: Your position in queue is 3. 15:18:13 IC: We will assist you as soon as possible. 15:18:13 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 15:18:13 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 15:21:12 IC: All agents are busy assisting other customers. 15:21:12 IC: Your position in queue is 3. 15:21:12 IC: We will assist you as soon as possible. 15:21:12 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 15:21:12 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 15:24:12 IC: All agents are busy assisting other customers. 15:24:12 IC: Your position in queue is 3. 15:24:12 IC: We will assist you as soon as possible. 15:24:12 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 15:24:12 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 15:27:12 IC: All agents are busy assisting other customers. 15:27:12 IC: Your position in queue is 3. 15:27:12 IC: We will assist you as soon as possible. 15:27:12 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 15:27:12 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 15:30:13 IC: All agents are busy assisting other customers. 15:30:13 IC: Your position in queue is 2. 15:30:13 IC: We will assist you as soon as possible. 15:30:13 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 15:30:13 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 15:33:13 IC: All agents are busy assisting other customers. 15:33:13 IC: Your position in queue is 2. 15:33:13 IC: We will assist you as soon as possible. 15:33:13 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 15:33:13 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 15:36:13 IC: All agents are busy assisting other customers. 15:36:13 IC: Your position in queue is 2. 15:36:13 IC: We will assist you as soon as possible. 15:36:13 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 15:36:13 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 15:39:13 IC: All agents are busy assisting other customers. 15:39:13 IC: Your position in queue is 2. 15:39:13 IC: We will assist you as soon as possible. 15:39:13 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 15:39:13 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 15:42:12 IC: All agents are busy assisting other customers. 15:42:12 IC: Your position in queue is 2. 15:42:12 IC: We will assist you as soon as possible. 15:42:12 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 15:42:12 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 15:45:12 IC: All agents are busy assisting other customers. 15:45:12 IC: Your position in queue is 2. 15:45:12 IC: We will assist you as soon as possible. 15:45:12 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 15:45:12 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 15:48:13 IC: All agents are busy assisting other customers. 15:48:13 IC: Your position in queue is 2. 15:48:13 IC: We will assist you as soon as possible. 15:48:13 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 15:48:13 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 15:51:13 IC: All agents are busy assisting other customers. 15:51:13 IC: Your position in queue is 2. 15:51:13 IC: We will assist you as soon as possible. 15:51:13 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 15:51:13 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 15:54:14 IC: All agents are busy assisting other customers. 15:54:14 IC: Your position in queue is 2. 15:54:14 IC: We will assist you as soon as possible. 15:54:14 IC: Your position in queue and estimated wait time will be updated in approximately three minutes. 15:54:14 IC: To leave a voicemail, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible. 15:56:48 IC: Interaction alerting Pricen Govender. 15:56:58 IC: Pricen Govender, a MiWay Representative, has joined the conversation. 15:57:46 Elsabe Calitz: Good afternoon 15:58:40 Pricen Govender: Good day , you are speaking to Pricen Govender from the claims department , How are you ? and How can I help you today ? If you are in need of any assistance regarding claims or anything else do ask as im here to assist to the best that I can 15:59:22 Elsabe Calitz: Hi Princen, I'm very well thank you 15:59:56 Elsabe Calitz: I've been struggling to log a claim since last week but getting an error on the website and phones are cutting out 16:01:29 IC: You have been idle for 0:01:30. You must type something within the next 0:00:45 to remain active in chat. 16:02:09 Elsabe Calitz: hi 16:03:36 IC: Agent has left the conversation Print *Some links may not be valid after the chat ends.