CJ
Colyn J

1 reviews | Active since Oct 2017

12 Jun 2024, 11:21

MIWAY - WORST CLAIM FEEDBACK EVER

CLAIM NO: C***

On the 10th of May I was involved in an accident with a Miway Client. I submitted a week later the required documents for a 3rd party claim, this is now more than a month ago and to date I received no further feedback from them. I called last week and the agent stated that there was an error on the assessor's claim he needed to fix and in the meantime I drive around with a vehicle that was damaged by their client. She said she will follow up for his report - we he either disappeared or they just dont care. I pointed out to them that the way they are dealing with this claim is a very bad reflection on them as an insurance company and I will def not ever consider moving to them -= so be advised if service is what you are looking for Miway is definitely not the company to claim from

0
Replies (4)
MiWay Insurance
MiWay Insurance's reply12 Jun 2024, 11:21
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.

Best regards,
The MiWay Team
CJ
Colyn J's update12 Jun 2024, 11:27
Reviewer Update
I received feedback and offer form MIway today -
CJ
Colyn J's update14 Jun 2024, 09:48
Reviewer Update
After complaining on this platform i received the offer letter which I signed and returned with my bank letter for payment. I called today and was told there is no payment date yet from their finance department has 30 days in which to make payment but it may be sooner - this is so ridiculous it is laughable, SO MIWAY TAKES MORE THAN 2 MONTH TO FINALISE A 3RD PARY CLAIM!!!!! STAY away from them - my insurance company handles a claim as fast as possible, what an *********** insurance company - I guess you get what you pay for with them
CJ
Colyn J's update20 Jun 2024, 15:25
Reviewer Update
40 days and still no sign of payment, apparently takes them 30 days to allocate payment ; LOL and they cant give feedback as to when this will happen:::OMW