OS
O'Neal Struthers

1 reviews | Active since Mar 2017

03 Mar 2017, 08:06

Miway won't put me through to the accounts department to end nullify my account.

<p>I have phoned my way countless times asking for them to end my monthly subscrition with them.</p> <p>They keep telling me the accounts department is busy and they have logged a Çall back'with the accounts department. </p> <p>I understand that yes I'll need to be patient or phone a few times cause my phone number changed but I was able to make that change with a reprisentative easily and so my number has been updated on their system as per email confirmation sent to me. </p> <p>Yet still I phone and all I get told is everyone is busy and they will log a call back.</p> <p>Their call back service can range to a maximum of 72 hours which is extreamly long however even after waiting 72 many times and phoning again and again they still can't put me through to someone to end my subscription with them and this is taking money from me every month even though I dont use MiWay insurance anymore I switched a long time ago and have since been trying to end the subscription but to no avail.</p> <p>This should be ******* in my opinion this should be a form of theft.</p> <p> </p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply03 Mar 2017, 08:17
Official

Thanks for bringing this to our attention, we do apologise for any inconvenience this has caused. We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply07 Mar 2017, 09:36
Official

We are really sorry for not getting back to you sooner than expected. We confirm that Christinah has been in touch to assist you, we're really sorry that you have decided to cancel your policy with us.

Please feel free to give us a call if you need further assistance. Thanks!

Best regards,
The MiWay Team