Miway will frustrate you to the core !

Dear Miway Team, I am writing to express my deep dissatisfaction with the recent repair work carried out on my car by Miway and Proline. Despite my repeated attempts to contact you, my concerns have been ignored. My car, which is fairly new, was repaired with a second-hand, dull, and dusty headlight. This has resulted in my car having two unidentical LED headlights, making it look old and poorly maintained. I have been a loyal customer for 10 years, and this experience has left me regretting my decision to stay with Miway. The claim advisor, Nelisiwe Shabangu, and the assessor, Sello Matlala, have been unhelpful in resolving this issue. The fender liner used in the repair does not align properly, as it is an aftermarket part. I insured my car with the expectation that Original Equipment Manufacturer (OEM) parts would be used, in accordance with the manufacturer's specifications. Ignoring my emails will not make this issue go away. If necessary, I will escalate this matter to public platforms such as Radio 702 and Chris Excel to raise awareness about the substandard repairs and use of used and pirate parts by Miway.