KC
Karen C

1 reviews | Active since Mar 2018

20 Mar 2018, 22:36

Miway will cheat you out of your cover...

We had our house broken into on 21 February 2018 after which Stefan Shield came to assess our house showing no compassion at all instead valuation video games the kids bought for R50 at Cash Crusaders at R500 each and eventually concluded that our household content was under insured by at least R200 000. As if that was not enough, he accused us of being dishonest for not declaring the open field next to our house my husband asked clarification on this question when taking out the cover and he was told.... do you have a church, school, sports field or an open field next to your house...based on the examples provided he answered no. - i wish i could post a picture of the corner of the block which he calls an open field, not even big enough for a doll house. It was on this basis our claim was rejected. They, without our permission decide to cancel the household content cover and had the cheek to call us to update our motor vehicle cover. A laptop, external hard drive, PS3, 2 tablets and more was ******. they have opted to rather cancel our cover and apparently will now refund our premiums less their costs, which we have learned today will be a embarrassing R598.

Consumers please be aware of your wide sidewalks especially when you have a corner house... these are open fields according to Miway.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply22 Mar 2018, 08:12
Official

We are really sorry to hear that you feel let down. We will be in touch to discuss your concerns with you in more detail.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply22 Mar 2018, 09:52
Official

Thank you for taking the time to write to us. We believe that Stefan has since tried to give you a call but he was unable to reach you. He has however managed to chat to the policy holder and explained the process should you wish to dispute the outcome of your claim.

Please don’t hesitate to give us a call should you need any further clarity or assistance.

Kind regards,
The MiWay Team