MiWay will charge you and fail to justify

I have contacted MiWay several times and spoke to many friendly and seemingly helpful people however, they have failed miserably on delivering their promises.<br> <br> As a client of MiWay for a good couple of years, I bought a new vehicle and of course moved the new vehicle insurance to MiWay. They were quick to debit my account for their fees only to receive an SMS about 2 weeks later stating that unless my vehicle goes for an inspection, it is not covered. I had called the call center several times to ask for a refund, spoke to various people and I had been advised that if I had been told to take the vehicle for inspection and I did not then MiWay would not refund the money. I had requested their apparent audio recordings several times and it had not been received to date.<br> <br> If I had been told in the long ear aching conversation of taking up car insurance, to take the vehicle for an inspection and I did not, I accept my fault. However, whether the vehicle was taken in for inspection or not, does not warrant them not refunding me for the time my vehicle was not covered.<br> <br> I don't expect them to get back to me even now. Perhaps the Ombudsman for short term insurance can shed light on this.