MiWay where you do insurance THEIR WAY!

MiWay has a great Marketing strategy. They will find a way to secure your business and money. Yet, comes the time when they need to deliver you will find yourself standing alone in the middle of a **** storm. I was angry, frustrated depressed then just got into a state of dullness where I did not have the energy to be angry or frustrated.

I had an accident in January. Only a single item was damaged and needed to e replaced. The Good thing my claim was approved within a week. I thought wow how efficient. Little did I know that my horror was only about to begin. They told me that they could not provide an ETA for the repair as they were dependant on their supplier. For me, this did make sense for a huge company like MiWay not to have agreements with their partners. Anyway, I thought well it's beyond my control, i might as well wait. Every time I call they would tell me they are waiting for a part that is being shipped from JHB. The funny thing is that I'm from there and I had requested that they take the car back to JHB from Umtata but they had declined to say that it would come out of my cost. Yet they were delayed because there are no parts available in Umtata. Anyway, they finally sent me a message that the car was finally ready BUT it came with a list of problems that were not there on the initial assessment. They claim it's wear & tear. Sadly, they only identified it after my car was "READY" and guess who's paying?!?!?! During this whole process, it's almost like they're doing me a favor by fixing my car. All I ask is that they put back my car in the pre-Accidental state it was in. You have no regard for your customers as I'm the living proof that you're ultimately nothing but a number to them. So if you're looking for insurance stay away from MiWay.