WP
Wilma P

1 reviews | Active since Dec 2019

27 Sept 2023, 08:55

MiWay where we do NOTHING your way.

ZERO stars.

I am NOT happy with the fact that I am paying insurance when MIWAY is not delivering. Last week i received a bakkie from the panel beaters that is NOT repaired. The headlamps are not working due to PIRATE PARTS. The aircon is not working. The breaks and traction control is not working.

I sit with a vehicle that is HIGH RISK due to the fact that the brakes ARE NOT WORKING due to a damaged speed sensor that MIWAY refuses to replace because Lars Sebaka alleged that the speed sensor where damaged in a PREVIOUS accident.... WHAT ACCIDENT?????????????? From the get go, Jessica is NOT communicating with me, I have to complain first before she calls me back. She STILL has not returned my calls. NOR did Lars, or Justin.

It is my vehicle, surely I would have known if MY vehicle were in an accident as I have to claim to get it repaired!!

This morning, the vehicle's breaks locked x2 and sliding, almost hitting 2 other vehicles!!!!!!!!!!!!

I need this assessor to stop alleging and start doing his work properly.

This sensor needs to be either fixed or replaced ASAP, if this vehicle is in another accident I will hold MiWay responsible for ALL the costs of repairs. "MIWAY, WHERE WE DO THINGS YOUR WAY" Oh please, Your service is awfull.

I am not leaving this matter here. I want this sorted ASAP!

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply27 Sept 2023, 08:56
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team
WP
Wilma P's update27 Sept 2023, 08:57
Reviewer Update
STOP lying. I am still waiting for a response to my previous complaint. You NEVER sort out your problems. Just taking our premiums and not delivering