MiWay- Where the customer is always last and debit order first!!!!!!!!!!!!!!!!

Logged a claim with Miway for my faulty LG Soundbar in March, Miway rejected the claim claiming that it was wear & tear. I find this very disappointing as I currently have all household contents and vehicles insured with Miway and have been insured for a substantial time. This being my very 1st substantial claim with Miway and you guys reject it.

What makes matter worse is that my Soundbar was collected from my premise on 26/03/2018, when the claim was rejected i asked Miway to please return my Soundbar to me as i will try and get this repaired myself as Miway was not willing to assist. Today's date 17/05/2018 TWO MONTHS LATER AND I AM STILL WAITING FOR MY SOUNDBAR THAT I PAID R7,000 FOR TO BE RETURNED!!!!!!!!!!!

Miway i have 3 messages for you: - Dont p*ss off paying honest loyal customers by rejecting claims - this is pathetic I pay Miway but get nothing in return when required (please do not confuse this with your small "cash back bonuses) when i needed Miway you guys were nowhere to be seen, - If i do not receive my soundbar back in 7 working day I will take further action - you guys are just interested in the bottom line and do not give a sh*t about your customers.

I await your generic response "Dear Mr. Schutte we apologize for the inconvenience caused blah blah blah!!!"