Miway Whatsapp call centre what a frustration

Miway Whatsapp Chat Employee Thapelo Tlaka , should go for re-training. He does not understand English very clearly, and he struggles to read and comprehend as per customer requests.

he further does not attend any urgency to his clients , I requested Invoices , after being on the phone for longer then an hour he still failed to send me the documents as requested. I requested him to get a manager to assist him , his reply was , Can I call you! I only need 3 separate invoices , to be sent.