MiWay- We go out of our way to grab your money our way!

I was due to join MiWay on 1 July. On 22 June, I authorized them with my bank as a debit order that will only take place on the 1st of every month. On 23 June MiWay deducted the premium. When I called them to ask why they had operated outside of our agreement, they told me that they had placed me on a list that they have of clients who miss payments and this list operates by extracting the premium earlier than scheduled.

Two things: I have never missed a payment with my current insurer, Outsurance, and I don't have any record with MiWay (I was due to join them 1 July!).

When I pointed this out to them they simply said it was a mistake on their part. How can you make such a mistake?! What do you pull up to look at when you decide to place clients on this list?! What was on my profile that justified this placement?!

I am utterly offended by their insinuations, disgusted by their conduct and all around disappointed by MiWay because I was looking to join them. I had the policy canceled and reversed the debit order and I want MiWay to make sure they never call me ever again. As of right now, MiWay owes me R10 in bank fees for that debit reversal!