Miway warranty poor service

I submitted my warranty claim with Miway on 29 July 2024 for a simple suspension. Today on 5 August 2024, I have not received any feedback from Miway. I have been calling and am being told that the third party has not responded. It must be known that when I took up this service there was no mention of the 3rd party. All this time I am under the impression that I am under Miway.

It has been 7 days now and I still can't get to fix the poor suspension simply because there is no response to my claim from miway. This is unacceptable and I would like Miway to take responsibility for any further damage to the Suspension caused by this delay.