Miway warranty failed to pay my claim.

My name is Pheello Tsotetsi, I'm very disappointed with miway warranty team my claim advisor was Kgomotso Sefolo, my had a clutch problem I called miway warranty to register my claim then my claim was registered on the same day the guy who help me he sent a tow truck to take my car, my car was sent to the Suzuki dealership in vereeniging, then I call the miway warranty to check if they need any documents to me then I sent them everything after that they sent me the details of my claim advisor, same day I sent her an email to check if she got my email she never respond.

After a week she sent me an email asking if could sent he the documents, then the documents was sent the. After I call asking her how far it's my claim she is not answering then call the call center they told me their are doing the Validation on my claim. After two weeks I try to call and email her she doesn't respond. The dealership call me and ask if the insurance took how long to authorize cause the they are waiting for go ahead. Then week I decided to give the dealership a go ahead to do fix my car cause my claim advisor Kgomotso Sefolo she doesn't say anything. The only thing she said to me she said she is waiting for motoride to authorize until I asked the dealership to give me discount on the quotation they sent the amount on the quote was R13439 to change the clutch kit.

The dealership decided to give me a discount of R1400 I paid the dealership the amount of R12025 on my pocket on Wednesday to get my car cause I use my car to go to work everyday.

I'm very disappointed with Miway warranty as well as the customer service I even decided to cancel my contract with them because of their poor service.