Miway wants earthquakes to announce itself prior via Whatsapp and Netflix and they send plumbers and electricians to do earthquake inspections

A very sad day when I realized Miway insurance compares earthquake damage to "settlement cracks". But settlement cracks happens max 3 years after a house was built, not 20 years later. Regardless of which service provider they would send out, miway is just not interested in honoring their part of the policy. And SSE Maintenance **** about whom they encountered that day on site. The "dispute" department did nothing except the call to say "we are reviewing", and they never reviewed it, even though I included images of it before the earthquake. I received this message: "what am i not covered for? any claim for loss, damage, death, injury or liability, which is caused in the process of, by or results from any cause that was not sudden and unforseen, consequential loss or damage that is any loss or damage not directly caused by an insured peril unless specifically noted". In other words, it seems an earthquake must announce itself via Whatsapp and Netflix a week before in order for miway to even remotely consider it an earthquake. Add to this the fact that the company that did the site visit specializes in plumbing and electrical, they have no earthquake assessment track record. Miway is overwhelmed by the number of claims it received that it decided to not approve any claims. The wording I quoted is nowhere to be seen in my policy. Anyone will regret having a miway policy because they are interested ONLY in your money but NOT doing the right thing and acknowledging the claim for what it is: real and honest. I regret ever choosing miway, they are incapable of distinguishing between settlement cracks on a house that is 20 years old and earthquake cracks. And I wonder how many suicides will be linked to insurance companies not paying out their clients...