NM
Nonhlanhla M
1 reviews | Active since Sept 2016
08 Jan 2024, 10:41
MIWAY VEHICLE THEFT CLAIM
Hi, Previously I have a good relationship with my miway however my current claim C*** with Silence Ngobeni for a vehicle theft is not going very well. This person is a senior consultant as they say however he is *********** and does not know what he is doing. We have provided him with all the information but my claim is still not sorted since the 3rd of December 2023. No one at Miway is willing to assist even his Manager keeps telling me about processes however processes are internal and not my problem as their client. To say I am disappointed is down playing the whole issue. Today is the 8th and I still have no update on my case!!!
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Replies (2)MiWay Insurance's replyOfficial
08 Jan 2024, 10:42It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply08 Jan 2024, 10:42
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
NM
Nonhlanhla M's updateReviewer Update
08 Jan 2024, 10:52Nonense - NO ONE WILL RESPOND WITH CORRECT INFORMATION THAT I NEED!!!
I AM REALLY TIRED OF MIWAY AND THIS IS NOT HELPING AT ALL!!!
YOU GUYS DO NOT RESPECT YOUR CUSTOMERS ESPECIALLY DURING CLAIM STAGES... I NEED A COMPANY THAT WILL PUT MY NEEDS FIRST NOT ONLY CHEAP PREMUIMS!!!
I AM REALLY TIRED OF MIWAY AND THIS IS NOT HELPING AT ALL!!!
YOU GUYS DO NOT RESPECT YOUR CUSTOMERS ESPECIALLY DURING CLAIM STAGES... I NEED A COMPANY THAT WILL PUT MY NEEDS FIRST NOT ONLY CHEAP PREMUIMS!!!
NM
Nonhlanhla M's update08 Jan 2024, 10:52
Reviewer Update
Nonense - NO ONE WILL RESPOND WITH CORRECT INFORMATION THAT I NEED!!!
I AM REALLY TIRED OF MIWAY AND THIS IS NOT HELPING AT ALL!!!
YOU GUYS DO NOT RESPECT YOUR CUSTOMERS ESPECIALLY DURING CLAIM STAGES... I NEED A COMPANY THAT WILL PUT MY NEEDS FIRST NOT ONLY CHEAP PREMUIMS!!!
I AM REALLY TIRED OF MIWAY AND THIS IS NOT HELPING AT ALL!!!
YOU GUYS DO NOT RESPECT YOUR CUSTOMERS ESPECIALLY DURING CLAIM STAGES... I NEED A COMPANY THAT WILL PUT MY NEEDS FIRST NOT ONLY CHEAP PREMUIMS!!!
