Miway vehicle insurance...a *******

Item: MiWay Insurance
Rating: 2
Author: Sibuko D

For 18yrs I have had comprehensive insurance I have never encountered Miway policy that requires I submit driver licence for anyone other than me who will drive my car. This is absurd and unrealistic a diviation from the norm that anyone can drive as long as they're over 21years and hold a valid driver's licence. They just updated mine with an alternative driver charging me over 50% additional on my premium. I also discovered I am paying a broker fee despite my contacting Miway directly and clearly stating I needed no broker. This is ****************. I'm looking for alternative.

Helpful (0)

Replies (4)

MiWay Insurance's replyOfficial

11 May 2018, 09:19

We're so sorry to hear that you feel this way and we assure you that it's never our intention to cause you any hassles. We have passed your feedback on and someone will be in touch to discuss your concerns.

Kind regards,
The MiWay Team

MiWay Insurance's reply11 May 2018, 09:19

Official

Kind regards,
The MiWay Team

MiWay Insurance's replyOfficial

16 May 2018, 13:39

Thanks for bringing this to our attention! Please accept our sincere apology for any frustrations you experienced - we will be sure to improve our service delivery. Thanks for giving Ntando an opportunity to step in and assist you.

Please feel free to give us a call if there’s anything else we can help with.

Kind regards,
The MiWay Team

MiWay Insurance's reply16 May 2018, 13:39

Official

Please feel free to give us a call if there’s anything else we can help with.

Kind regards,
The MiWay Team

Sibuko D's updateReviewer Update

16 May 2018, 13:59

The matter wasn't completely resolved. We couldn't agree on miway rationale for driver restrictions so I indicated my intention to seek alternative services. The unauthorized broker fees I'm told were referred to someone to listen to recordings and get back. Nobody did. I also advised that the update be put on hold again nobody acknowledged. I would honestly not recommend anyone else this service.

Sibuko D's update16 May 2018, 13:59

Reviewer Update

MiWay Insurance's replyOfficial

31 May 2018, 16:16

Thanks for giving us an opportunity to assist and please be assured of our commitment to always deliver great service.

Please let us know if you need help with anything else!

Kind regards,
The MiWay Team

MiWay Insurance's reply31 May 2018, 16:16

Official

Thanks for giving us an opportunity to assist and please be assured of our commitment to always deliver great service.

Please let us know if you need help with anything else!

Kind regards,
The MiWay Team