MiWay vehicle insurance quoting me nearly double my current premium for a newer safer vehicle

Having a been a loyal miway customer for 10 years, i expected better service.

I'm going to replace my vehicle soon, and the quotation miway gave me is nearly double my current vehicle insurance premium. Current vehicle insurance premium is R401,97 The quotation for the newer vehicle is R704 pm. Penalizing me for getting a newer and safer vehicle. Before receiving the above quote, the online consultant kept me online for nearly 60 minutes. Initially i logged on to get the market value of the vehicle. If you know you're going to keep someone on the phone or on the chat for that long, how about a heads up?

Furthermore, the miway online portal "Chat to an online consultant" facility is **********. Why is the idle time for a session 2 minutes and 15 seconds? Numerous times, i have sat waiting for over 20 minutes to get help. But when i don't type in the window for 2:15, the session times out and i have to start a new chat with a new consultant all from over again. So i can't do anything else while waiting for an agent to respond, MIGHT AS WELL DO IT ON THE PHONE THEN.

Very disappointing service, i will be leaving soon if i don't get satisfactory feedback.