Miway using loopholes to not pay an VALID claim.

I would really like to know HOW theft is an exclusion on any insurance. We were ******. Would it have been better if we staged a helova break-in and then claimed? Thats all i can think was the problem. But nooooo, we had to be honest and tell the truth. Fat lot of good that did us. We took out an insurance policy with you to protect against losses. We didn't use it, didn't skip a payment, was honest and truthful and now this. Just goes to show, honesty is never the best policy or must I say, in South Africa, honesty is never the best policy. You were suppose to help us get back where we were, to replace what we lost and you can't even do that. Yes, I'm mad, I'm disappointed, I lost the little bit of trust I had left. 2 weeks. 2 weeks of keeping us waiting just to then not even have the decency to say it straight-out. All that money wasted on an insurance that can't keep their part of the agreement. No-where on my policy does it say that THEFT is an exclusion. It does say that you don't cover items intentionally vandalized by workers- which is stupid in itself. Im sending my policy document out on social media and to the ombudsman with your reason for rejecting the claim. Enjoy.