MiWay - Useless service, feedback and no repairs in over 2 months.

Pathetic service! I had an accident on the 22 April 2024, and have struggled for over 2 months now to get feedback and my car back. I keep phoning and being told that they will look into it and phone me back within 24 or 48 hours. Nothing.

It is now 67 days later and I still do not have my car back. In fact they didn't even finish the reassessment in all this time, and upon me wanting to talk to a manager or report it ******, they suddenly phoned me back and told me that they had assigned a repair center who would advise if any additional work would be needed. That was on the 6 June 2024. They sent me a letter stating that it should take approximately 10 days (Excluding weekends) to repair. I phoned the repair agent this morning to find out the status as I had heard nothing... They haven't even received the car from MiWay yet! They have emailed and called MiWay, but nothing. No response.

To add insult to this, they had the audacity to phone me and offer me R1000 yesterday if I would recommend them to my friends and get them to sign up.