MiWay Usage of Counterfeit parts!!!

<p>My Complaint number is C848329.</p> <p>I lodged a complaint with Miway on 10 May 2017. I went to the Panel Beater to enquire about the quoatation. I discovered that instead of using original part Miway approved for the usage of immitation parts from Goldwagen instead of original parts from Volkswagen.</p> <p> </p> <p>Today I was however told by a consultant from Miway that they have an alternative to use counterfeit parts as my vehichle is out of warranty. I have the following problems with that namely:</p> <p>1. That provision is absent from my contract;</p> <p>2. I was never advised by Miway that as soon as my vehicle warranty expires and should I be involved in any accident to be aware that my vehicle will be fixed with immitation parts.</p> <p>3. My Premium has not been reduced since my vehicle is out of warranty and no longer qualifies according to them the usage of original parts.</p> <p>The quality standards of this parts are not appropriate as I know from experience they will not last more than 3-6 months.</p> <p>I am very unhappy with my insurer as I always struggle when I have a complaint and their stuff are sometimes unprofessional and have attitude.</p> <p>They just told me with attitude to complain to the Ombudsman with attitude!</p> <p>If I had known that Miway provides such poor service to its client considering I have been with them since 2013 I would have never taken their insurance.</p> <p> </p> <p>With my previous claim Miway took me to a panel beater who did poor workmanship on my vehicle and I complained about this e.g the paint job was poorly done, the bumper was not fixed properly as it looks worse than before it was fixed.</p> <p>When I buy a new vehicle Miway will be the last insurer to consider!!!</p>