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desiree N

1 reviews | Active since Feb 2015

30 Jan 2023, 19:33

Miway - ************* service providers

A follow up on my complaint of miway. REF NO: C***. After my accident with my vehicle was towed to miway service provider where items where taken from my vehicle. The photo's that was taken were different angles of my vehicle and some of my items that were in my vehicle were in pictures that was taken from their service provider. Miway acknowledged that and asked me to get quotations so a cash settlement can be done. My time was taken for getting the quotation which a manager female of miway phoned for on many occasions so they can finalize and close this case. I did that and now they don't even give me feedback after numerous calls and now they look like are prolonging this.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply31 Jan 2023, 08:03
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you. 
 
Best regards,
The MiWay Team 
MiWay Insurance
MiWay Insurance's reply31 Jan 2023, 08:58
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.  Best regards,
The MiWay Team