Miway ************
MiWay insurance omw. Biggest ********.
Be careful who you insure with. This post is quite long but I need to give all the facts and all I ask is that you pls share so that ppl can know what MIWAY is all abt.
In November we were involved in a MVA that took place at an intersection. The robots was green traveling straight we obviously had right of way and the other driver had to wait as she wanted to turn right She did not wait just carried on an obviously bumped us spinning our vehicle back into the opposite direction. The driver of this car literally did not stop to see if there was any injuries she instead fled the scene. Realizing wht was happening we managed to get the car started and persude her flagging her down. Eventually managed to get her to stop as we pulled up on the side of the road to stop her. She pulled over and literally bumped our vehicle on the other side a second time as she tried fleeing the scene again.This lady was so derogative and arrogant. I must admit I almost lost my cool but bcos she was an elderly lady I was forced to keep it together. MIWAY... We got in contact with this ladies sister who's vehicle it was and she advised us to put our claim in through MIWAY. Taking into account the incident driver blocked us and we never heard from her since. Long story short we did that and followed all the procedures presented to us by Miway. So in Nov21 accessors was sent out and according to us everything was okay. December we were told that all validations was done and that management will revert 5-7 days.
January came and Miway began with their stories
Kindly note , management has authorized an offer for the above matter , however the incident driver is not covered under our clients policy but is also a MiWay client. We have asked the incident driver to register a claim on her policy urgently in order to send the settlement offer. I will revert with offer once I receive the claim number from ID.
Above MIWAYS response on 13th of Jan 22. So we good to go right? Wrong... in Dec all validations was done according to a mail received. Then this response suddenly the 24 Jan they want an independent witness tactics from MIWAY. We were fortunate enough to hve that. 2witnesses actually persude this lady as well whn she fled the scene. So sorry Miway we got that covered and sent it to them.
Feb already bare in mind 2.5months without a vehicle already. MIway was ready to make an offer in Jan right as all validations was done. After them getting the witness email Miway goes silent. I eventually get hold of management and she just tells me that she reviewed everything and the consultant I'm dealing with come back to me. February gone and no joy after numerous emails asking where we stand.
March has arrived and guess what.. I'm still not any closer to getting an answer. Now instead of my consultant or her manager emailing me as this was our comms all along.
I get a phone call from legal wow... The lady now tells me that the sister of the incident driver has passed on but the incident driver is the executor to she has told them being MiWay not to pay the claim. I'm now totally confused. Verifications was done. A settlement was approved.Incident driver had to put a claim through. A independent witness requested and all of the sudden they cannot pay. Bare in mind this is telephonically. This legal advisor then tells me to get in contact with the incident driver and speak to her directly. I then tell her if I could that's exactly what I would hve done but she blocked all our numbers since the accident. I was liaising with the sister and i go on to explaining to legal advisor the whole accident scenario again. She then says to me give me a day and let me see what I can do for you. I asked her what does that mean because clearly Miway is the insurer and according to a mail in Dec all validations was done and Miway was ready to settle my claim. This call was on a Thursday.
The following Monday I get a mail from Miway telling me that the law states at an intersection both drivers are liable. So their client is 80% liable and we are 20% liable. Now look a Miway.
Jan they settling. Feb witness. March no claim. 2 days later we at fault and a settlement is sent. This is the cherry on the cake. Our claim is reduced by 20 000 according to the accessors which we were not told prior that the quotes are not market related. Then the incident drivers car is apparently written off which is bull as her airbags did not pop or anything but be it as it may .Now after them reducing our claim by 20 000 they now trying to pin some of the blame on us and further reducing a R67 000.00 claim and offering us a measly R19 000 as we must pay 20% of their clients car. How ************ can Miway be.
I have since sent them an email last week Thursday requesting their adjudication report proving that we have any liability in the incident and today Mark's another 7 days not a word from. Now it's almost exactly 5months with still no end in sight and no vehicle. The inconvenience time money and frustration that Miway put us through is not that of a reputable company that can be trusted.
ALL IM ASKING IS THAT PEOPLE PLSSS SHARE THIS POST SO THAT EVERYONE KNOWS WHAT MIWAY IS ABOUT AND THE TRICKS THEY COME UP WITH WHEN THEY MUST PAY OUT A CLAIM.
LETS HOPE MIWAY CAN GIVE US CLEAR EXPLANATION ON HOW THEY TRY TO GET OUT OF PAYING CLAIMS WITH DIFFERENT TACTICS
