Miway- Unresolved damaged geyser claim

I had lodged a claim regarding my damaged geyser on 4 June 2020, till this day nothing has happened, they are sending me from pillar to post trying to find any reason not to fix my geyser hence I am paying R1 308.64 every month. I am sooo frustrated at the poor service received from MiWay. I am spending the entire winter season without a functional geyser/hot water, I am feeling disgusted about their treatment, they said that they had responded to my claim via e-mails which of course I don’t have any trace of those e-mails. On 13 July 2020, they requested my ID details after numerous follow-ups and I sent the information requested immediately, same day. To my surprise still wait Miway team to respond. I also thought insurance companies are supposed to make our life easier but it’s an opposite. Why am I getting this type of treatment?????. Please people do not be fool by the nice name, service delivery is nil