MiWay unpaid claim

3 Months of Delays and Unacceptable Rudeness – MiWay Insurance

I am beyond frustrated with the service (or lack thereof) I have received from MiWay Insurance. I was involved in an accident in October, and three months later, I am still waiting for my payment. For months, I have been going back and forth via email with a consultant named Sam Gumbi . Not only has she been unhelpful, but she has also been incredibly rude. I have never experienced such a lack of professionalism or basic courtesy in my life. It took me asking 6 or 7 times over the course of these three months just to be escalated to a supervisor. I finally spoke with a supervisor named Lebogang, who assured me that the payment would be processed within 20 working days. Those 20 working days have now passed, and I still have not received my funds. Every time I call for an update, I am met with more excuses and told I "might" receive it soon. This is a complete breach of the timeline promised to me. What I want: 1. An immediate explanation for the delay. 2. The exact date the payment will reflect in my account. 3. Feedback regarding the unprofessional conduct of the staff members involved. MiWay, please resolve this immediately. My claim number is C***TP