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Itai G

1 reviews | Active since Mar 2013

06 May 2024, 16:46

Miway Unfair claims practises

Made a hail damage claim end of November 2023 and its now May 2024 and my vehicle hasnt been fixed. Been dealing with a terrible claims advisor Anthony who works with Thembile Shude. Their service is terrible besides ignoring our calls and making false promises to get back to us or call us, which they never do. Miway has the worst people ever and their service is terrible . Their TCF values are in shambles and should be investigated. This isn't even half of my complaints and please make sure you all cancel your policies with them before they start giving you the run around. This really takes Fais act and all insurance ethics to an appalling level . Miway is just good at deducting premiums and does not care about their customers . Am still waiting to be assisted for my claims despite being a good client and payor!

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Replies (3)
MiWay Insurance
MiWay Insurance's reply06 May 2024, 16:47
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team
IG
Itai G's update06 May 2024, 17:02
Reviewer Update
I don't need an apology but fair customer treatment which is time conscious. How do you employ people like Anthony who lie to your paying customers religiously? We called on friday and were told no one was in to assist us, not a single manager and no one bothered to attend to my request for a manager to respond to our concerns. Our claim is from last year and yet we are still to fix our vehicle?
IG
Itai G's update06 May 2024, 17:51
Reviewer Update
Good evening sir I'm not ignoring you, your assessment report has been updated and another advisor has been appointed to update you, you will receive a call in the morning with the updated reports to review and make a decision if you are happy with the updated report, thanks kind regards Anthony

Please see message from your claims advisor. It seems there's alway changes, inconsistencies or someone absent from your claims department which is to the detriment of us as your customers. The above is a message from an advisor who had promised to email the updated review and resolve the claim before close of business today. Pure INCOMPETENCE! Such service is below standard and should cause for a fine with FSCA .