MiWay Unfair Claim Rejection

I made a claim on 4 November 2019 for MiWarranty

I was told to do a car diagnostic test at the dealership which was done on 15 November 2019

On 19 November 2019 I submitted the requested information for the claim process. I Further received another request for information letter on 26 November 2019 for last 3 service records on my vehicle which I did send on the 26 November 2019 and the consultant said information has been sent to Motorite

Today (02 December 2019) i received a Claim Rejection letter saying i failed to comply with submission of the requests.

How when I have submitted everything? - Diagnosis Report - copy of NASIS - 3 last service records including service book stamps - Detailed quotation

Im really not happy with this and find that MiWay is taking chances or finding excuses to not pay! Im very frustrated as their decision is inadequate.