Miway unfair

I was told that my matter would be seen to by sn agent contacting me which never happen I was **** to about what parts would be fitted on my vehicle this is not acceptable behavior from an insurance company. For a first major claim to have an experience like this I don't wish on noone. From my first call with my agent I was told oem spares are fitted now my car is an audi which Is made in china yourll should review your calls for claim C*** cause I had enough for more then 5 years to have a policy and be treated in this manner i was a brand ambassador for yourll you can check my policy but no more this how loyal clients are treated