Miway ********* and sets clients up to withdraw claims

Miway promised to call me back to review my policy with them as the access is too high. The promise was made after a claim withdrawal and i was willing to move to another insurer. Today I call them because they had not called. I was referred to a advisor named Mduze or Mdunge. she asked me for what i would like my access to be and i asked her to give me standard of what their access is. In her unprofessional failure to provide the information, I requested to speak to another advisor. She started ranting and raving about how qualified she is and refused me my right to be assisted by someone else. This is in breach of the act that deals with customer right. I insisted that i would prefer to be helped by someone else who still has not called. In my view and experience it may appear that Miway deliberately gives first time clients ridiculous access, knowing they will withdraw claims on minor damage to vehicles as the damage will cost less than the access whilst they still cash in on the premiums. Ntokozo further gloated that my premium will be deducted tomorrow nevertheless. When the client picks this up they play delay tactics on addressing it. Ntokozo's behaviour sure must be *********