MIWAY UNCONTRACTUAL EARLY DEBIT

I had the worst experience with Miway debiting my account two-days before the contractually agreed-upon debit date. After receiving an SMS prompting me to "fund my account today" for the debit, I quickly went on the Miway Live Chat App hoping I would be helped by competent staff that would explain what the issue was and would stop and/or resolve it - especially as it was obviously an error on their part.

First, a Siphiwenkosi Mkhize said I would not be debited today but on the 27th July, then swiftly left me hanging. Then I spoke to two others, one of them being a Katleho who assured me in the event of the wrongful debit, Miway would refund me speedily. Nkateko Mafanele tried to convince me that the early debit was "legal as per my contract states", which I shutdown very quickly cos that's clearly a lie - otherwise Miway (and any other company) could debit our accounts whenever they please.

Worse yet, they could not return my money with the same immediacy and efficacy with which they took it, and that is just ******** in the economic conditions we are living in. Debiting a customer's bank account two-days before the agreed date is just pure evil. This was THE WORST, MOST STRESS AND ANXIETY-INDUCING thing and I have cancelled with them because I can't have future situations where I'm debited prior to the contractual date.

I have cancelled with them immediately today 25th July and now need to ensure I get fully refunded.