MiWay unauthorised transaction

MiWay debited money from my account without asking me, this amount was not part of my premium actually doesn't even come close, so naturally I queried it, the call Centre agent then told me it was a mistake from MiWay side, I don't understand how they can make mistakes in my bank account, I trust them with my banking details then they make silly mistakes by debiting unnecessary amounts.<br> I was told then told my money would be in my account a week later, a week later with no communication from their side, I then decide to email the call centre agent to ask what is happening and she emails back asking what my query was about, even though the subject of my email tells you what its about, and there is email trail with our conversation, I then call her hours later to ask once again for feedback and I am told she is busy she cant talk, when I ask for a supervisor I am told they all gone home, I thought the call centre is meant to help you till 5 PM when they close. so after everything and I finally get to talk to Precious, she still tells me she is not sure when I will have my money back.<br> <br> I hope nobody else got money taken from them by mistake by MiWay double check your debit order.