Miway - Um no pathetic YourWay

Hi

Just to continue with your absolutely non-existent customer service. Still no call even though I have requested this on multiple times . Not once. Just pathetic.

You do realize that my vehicle is standing in the rain and further damage is being done to the brake pads and disks etc.

I think I will be claiming for this as well as a result of your incompetence to resolve my claim and you don’t even have the decency to contact your customer after the third or fourth request to do so, your company will be paying for this, actually maybe they should process a staff deduction off your salary for poor work performance, yes and no increase to my monthly premium thank you.

Oh and lets not forget this will be the third or fourth time I am requesting the contact details for the ombudsman, lets add your complaints department contact details as well and hello peter. Trust me. I am not leaving this matter here.

Lets see if you bother calling me.

Nonconformance has already taken place according to your email. “It will be resolved within 2 to 3 working days”. Ummm not happened but at least this is something I can count on, you not delivering on your word.

Your extremely dissatisfied customer

Warren Ratcliff | Accountant GrandWest Casino and Entertainment World

Email ***

1 Jakes Gerwel Drive, Goodwood, Cape Town, 7460 T +27 (0) 21 *** / F +27 (0) 21 *** / M +27 (0) 74 1529 533 suninternational.com

From: Warren Ratcliff Sent: Tuesday, September 01, 2020 11:05 AM To: Mpumi Nkumbe <***> Subject: RE: MiWay Claims Update: C***

Hi

Like I stated in my previous email, the photo’s were sent/loaded as per request, and yes they were loaded with the claim no.as requested on the whatsapp profile of MiWay.

Your apologies for poor customer service do not resolve my inconvenience.

As requested in my previous email if this is not resolved today then I will be lodging a complaint and I requested the contact details of the ombudsman as well. ( please read previous email sent to you )

Like I have communicated to you in email. I am tired of calling your company and getting no satisfaction and in the same manner I have also asked for you to call me but once again still no customer service, so it’s not customer service MiWay – its only your YourWay.

Are you collecting me and taking me to work in the mornings and getting me home? Are you going to the shop for your mother? I thought not as much so please excuse me not accepting your apologies for any inconvenience.

Regards

Warren Ratcliff | Accountant GrandWest Casino and Entertainment World

Email ***

1 Jakes Gerwel Drive, Goodwood, Cape Town, 7460 T +27 (0) 21 *** / F +27 (0) 21 *** / M +27 (0) 74 1529 533 suninternational.com

From: Mpumi Nkumbe <***> Sent: Tuesday, September 01, 2020 10:50 AM To: Warren Ratcliff <***> Subject: RE: MiWay Claims Update: C***

Good day Mr Radcliff. I have not received the photos, please advise if they were sent together with the claim number? I will then follow up with the admin. Please note that it takes 2-3 working days for the claim to be finalized, also depending on the validations to be completed. I received your quotations yesterday and are awaitinf for the photos to refer to the assessor for authorization. My apologies for inconvenience. Kind regards, Mpumi Nkumbe Claims Advisor: Theft t: *** | f: *** | e: ***

MiWay Insurance Ltd. 48 Sterling Road, Samrand Business Park, Kosmosdal Ext 12, 0157, Gauteng. Reg No: ***. MiWay is a licensed insurer & FSP 33970. Ts & Cs apply. Board of directors. View our email disclaimer, alternatively send a blank e-mail to ***

» Help the environment - please don't print this email unless you really need to! From: Warren Ratcliff <***> Sent: Tuesday, September 01, 2020 8:59 AM To: Mpumi Nkumbe <***> Subject: RE: MiWay Claims Update: C*** Hi The photo’s were loaded on the what’sapp number as requested by the person I spoke to yesterday already. I am not happy about the way this claim is being dealt with at all. I am being severely inconvenienced with regards to my work and in this day and age when work is scarce and other people are losing their work, it furiates me that I have to keep contacting your company for results but yet I do not get any. Do me a favour. Take the time to do some customer service and give me a call since that is what customer’s require, customer service. Why should I be the one having to make multiple calls and then not even getting anywhere. It is Tuesday today and still this matter has not been resolved and I am still being inconvenienced. I was asked for quotes and photo’s and they have been supp**** already. I had that ready even before it was requested from me, yet we are still unresolved and the joke of it, asking me are the rims standard/factory fitted? So I put it to you…call me and I want the ombudsmans contact details so I can take this matter further if it has not been resolved. Regards Warren Ratcliff | Accountant GrandWest Casino and Entertainment World

Email ***

1 Jakes Gerwel Drive, Goodwood, Cape Town, 7460 T +27 (0) 21 *** / F +27 (0) 21 *** / M +27 (0) 74 1529 533 suninternational.com From: Mpumi Nkumbe <***> Sent: Tuesday, September 01, 2020 8:43 AM To: Warren Ratcliff <***> Subject: RE: MiWay Claims Update: C*** Good day Mr Radcliff, Please send through the photos as well? We have to refer to the assessor for a report then we can finalize the claim. The ****** mags were they standard/factory fitted? Kind regards, Mpumi Nkumbe Claims Advisor: Theft t: *** | f: *** | e: ***

MiWay Insurance Ltd. 48 Sterling Road, Samrand Business Park, Kosmosdal Ext 12, 0157, Gauteng. Reg No: ***. MiWay is a licensed insurer & FSP 33970. Ts & Cs apply. Board of directors. View our email disclaimer, alternatively send a blank e-mail to ***

» Help the environment - please don't print this email unless you really need to! From: Warren Ratcliff <***> Sent: Monday, August 31, 2020 4:00 PM To: Mpumi Nkumbe <***> Subject: RE: MiWay Claims Update: C*** Hi Please call me concerning my claim, I would like this sorted out by the end of today since I have been waiting since Saturday morning already. Thanking you in advance Warren Ratcliff | Accountant GrandWest Casino and Entertainment World

Email ***

1 Jakes Gerwel Drive, Goodwood, Cape Town, 7460 T +27 (0) 21 *** / F +27 (0) 21 *** / M +27 (0) 74 1529 533 suninternational.com From: Mpumi Nkumbe <***> Sent: Monday, August 31, 2020 11:42 AM To: Warren Ratcliff <***> Subject: MiWay Claims Update: C***

Good day Mr. Ratcliff.

Please send through the vehicle photos and the replacement quote to ***.

Regards, Mpumi Nkumbe. Client no: ***9

www.miway.co.za MiWay is a licensed insurer & FSP 33970. Ts & Cs apply.

MiWay Insurance Ltd. 48 Sterling Road, Samrand Business Park, Kosmosdal Ext 12, 0157, Gauteng. Reg No: ***. MiWay is a licensed insurer & FSP 33970. Ts & Cs apply. Board of directors. View our email disclaimer, alternatively send a blank e-mail to ***

» Help the environment - please don't print this email unless you really need to!