Miway trying to ruin my insurance history because of their incompetence

Dear Miway

As a policy holder with you for more than 3 years, who has never missed a payment nor ever claimed from you I am extremely upset about how you conduct your business. Yesterday (31/12/21) I got an sms to say that you didn't receive my monthly premium that you tried to collect (24/12/21) this is not even the agreed collection date. First of all how am I only getting an SMS 7 days later to tell me this? I never not have money in my account so I do not know how you didn't get the premium but like I said I've never missed payments in 3 years I've been with you so it doesn't make sense why I would start now. I am extremely upset because this isn't not only a glitch that can be fixed but it also affects my credit record and insurance because of your incompetence. I could have even call you yesterday when I received the SMS because I got it late and your call center was closed... now I have to wait longer because it's a holiday. So I need an explanation on how you planning on fixing this and also when I get asked if I have had any uninterrupted insurance for the past 3 years how should I answer that question. I can't even drive my car this holiday period because of your incompetence. Is this how you treat your loyal customers?