JF
Jazlyn F

1 reviews | Active since Mar 2022

22 Mar 2022, 08:28

Miway tries their best to make your life as difficult as possible.

I have been insured with Miway since 2019, I insured my vehicle for its retail value and expect repairs to be conducted within the specified value. In December 2022 a third party skipped a robot and hit straight into my stationary vehicle which I then logged my FIRST CLAIM with them.

The assessor then made a call to write my vehicle off even though the repair value is way lower than the retail price which I am insured for. I am currently being bul**** into choosing 1 of 2 options which is not favorable to myself but only to MIWAY.

Miways consultant Bongani clearly indicated on a telephonic conversation with me today that their sign up consultants DO NOT disclose that your vehicle is not covered for the full retail price. Mi-way looks after their OWN interest.

I will not accept anything less than my vehicle being repaired or pay me back my premiums since 2019 as they have not benefitted me at all when I most needed them. I will definitely be sharing my experience with my family and friends.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply22 Mar 2022, 08:46
Official
We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced. 

Best regards,
The MiWay Team