MiWay took advantage of an elderly woman!!

MiWay gave the wrong information to my 63 year old mother. Her car broke down, and when she called for assistance for a breakdown vehicle, she was told she had not paid!!! How when it was supposed to go off via debit order.

She had to source out her own breakdown vehicle and paid for it cash. When she followed up as to why the debit order never went off as per her contract with MiWay, it was found that the debit did go off, and was entitled to a breakdown vehicle.

So basically, she paid for a service, but MiWay decided they will not help any way. I'm upset because you have taken advantage of an elderly woman because you felt she could not defend herself.

Please rectify this error MiWay. She deserves a better service.