Miway to No-way worst serviceC12

Miway is one of the best insurance companies in South Africa but this time it has disappointed me. I have been thier client for more that 2 years and I have never recieved such bad service.We were told to submit the claim via the app and we did on the 26th of October 2020 and on the 13th of November I booked myself via the app for an assessment at DME Auto body repair and done an assessment at 8:30 am on the 13th of November. Then I got a rude call from Mmabatho Mooketsi requesting my documents followed by an email requesting my bank statement and the documents I had sent via the app and the email stated that the claim would be canceled If I didn't send the documents, I sent them via email again and there was no progress from the assessment, I have been waiting from October till now, and I haven't even received a phone call from Miway, they say they have been trying to call but the only phone calls I have been receiving are ones that are dropped when I answer. I am very disappointed with the service from Miway. I have no words for them I was even accused of not paying the premiums by Mmabatho Mooketsi who has been rude thoughout the whole incident. It seems like now that Miway has been rated one of the best they are neglecting customers and don't have customer service they should monitor their employees.