Miway, throwing me under the bus, because it is power drunk, beyond compare. Abusing the small man

On Monday 01-10-2018 at about 17:59, I was involved in a car accident, and I lodged a claim with Miway yesterday, that is 03-10-2018; whereupon, they advised me to file an accident report, which I duly did on the 04-10-2018. But alas, Miway called me to tell me that my car was a write-off and, that they will come and collect it. Now, I am baffled by their attitude, because the car is drive-able, and requires them to pay me R 14000-00 or so, to fix it on my own; This is the very Miway which I have been loyal to for more than 10 yrs, in fact I have never used any other insurance except it. Miway treating me like leper. Instead, they should be pursuing the culprit who bumped me, rather than abusing me, because of their financial muscle. As to how they arrived at this madness, of writing it off, left me with a bitter pill in my mouth. I am bitterly disappointed, after I told them that the car is drive-able, yet they proceeded to classify it as a write-off.