MiWay Third Party Claims Rescue

I got into an accident in Durban on the 5th of January 2019 with a MiWay insured client where he was at fault. I received a third party claim number on Thursday 17 January. They asked me to send them certain documents and quotes in order to process the claim and I did just that and sent them off on the 30th of January. They got back to me on the 31st January requesting the same documents and I sent them off again on the same day. Weeks and weeks went by with no feedback from MiWay and I was getting concerned that my claim had been swept under the carpet. When I called on Monday 18 February to follow up they said the person associated to my case Keneilwe Adams is currently on leave. So I also sent a follow up email to liabilities ********** and that is where Prenisha Naidoo picked up on my case on Tuesday 19 February and assisted me very promptly. I got a release letter the very next day on Wednesday 20 February. She saved MiWay's reputation for the business in my eyes. I was really getting very annoyed as I was approaching two months since the accident had happened and there had been no progress on the claim yet. Just imagine what I would have done if my car was not in a driving state, I would have been car-less all this time???!!! The service was very slow and when Prenisha Naidoo jumped in, it showed that it can be done very quickly and its just other MiWay employees that are just dragging their feet, have no respect for their jobs and don't care about upholding their employer's reputation. So this is a big THANK YOU to Prenisha Naidoo and a note to MiWay to review some of your staff response performances because its very POOR, especially in the Third Party claims department.