MiWay Third party

To whom this message may concern I am writing this to seek help again, as the third party. On January 16, one of my MiWay clients damaged my front car bumper and the radiator. As I was driving behind his car, he told me he has insurance that will fix my car, then he told me to call his insurance company (MiWay), and he gave me the reference. I called the insurance company and they promised to call me back, but no one called. I called again, and someone assisted me and asked me to fill out the form and send proof that my car was damaged. I did all the necessary things, and I had to wait for 5–10 working days for them to get back to me. They eventually got back to me after I posted the complaint on this platform. Now they told me to send my banking details, which I did on February 13, 2024. After a week, I sent the email again, asking how long it takes to release the payment. As the third party, I don't think it is fair to wait two months to get your car fixed. I have been sending emails in and out about the fact that I need my car because the work I do requires me to be mobile 24/7. If they can just release the money so that I can fix my car, that is all I am asking now.