SD
Sheldon D

1 reviews | Active since Dec 2013

29 Jun 2018, 21:43

MIWAY *******!!!

Good day,

I contacted MiWay in May 2018 at the end of the month, I got a quotation to insure my car and I was happy with the quote. I was then involved in an accident a few days later and had to wait for the car to be fixed before I started my insurance, I called in and asked them to cancel my policy before it even started to which I was told I would get a call back and am still waiting this has been from the 13th of June... It was due to start on the 2nd of July. This evening as my money came into my account there was already money deducted from my account, this even after I sent an email to cancel my account with them... Now I don't have money to pay for anything else because MiWay decided that they can dip their grubby hands into my already very limited funds after I gave them well over 2 weeks notice to cancel my account and then they even have the cheek and audacity to take money before their due time!??? I am astounded by the audacity of these THIEVING *********!!! I asked you very nicely to cancel my account before it even started, but you still took my money??? Thank you for showing your true colours!!! You sicken me!!! I will be reversing your debit order tomorrow and I will send you an invoice to reimburse me for the reversal of your thieving ways!!! Thanks!!! I hope no one else uses you guys!!! Friendly staff that get you to sign up but your after sales is a pathetic joke!!! In fact it's non existent!!!

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Replies (2)
MiWay Insurance
MiWay Insurance's reply01 Jul 2018, 19:59
Official

We have received your comment and we will be sure to pass it on to the right team, who will be in touch with you first thing tomorrow morning.

In the interim, we'd like to apologise for any hassles you have experienced!

Best regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply02 Aug 2018, 10:34
Official

We’re sorry for the delay in assisting you with your cancellation request. Our Ntu department has been in contact with you to resolve your query.

If you need any further assistance, please feel free to call us at ***.

Best regards,
The MiWay Team

Best regards,