Miway - They do insurance their own UKNOWN way!

I am so disappointed in you!

You deducted premiums for a car that doesn't exist, on the 18th of April 2018. I phoned you and I spoke to an agent and asked her that we credit the amount against my new car premium for May. In May, I paid the full amount for the new car without any reduction from the premium I have already paid.

I phoned again Mid May and spoke to Thuthukile Nkosi. I requested a refund because, clearly, you couldn't handle the offsetting. She said the refund process would take a maximum of 7 days. I have been waiting since then and she didn't even bother to phone me to at least update me on the hold-up.

Yesterday (11 June 2018), I phoned again and spoke to Simphiwe Khumalo. He told me he would investigate the matter further and get back to me the morning of the 12th of June 2018. I didn't get any response from him.

Is that how you "do insurance my way"? Honestly speaking, don't be surprised when you lose clients! THAT'S JUST NOT THE WAY!

I am really angry and disappointed at you!