1 reviews | Active since Feb 2017

16 Feb 2017, 19:22

Miway??? Theres no way!!!!

<p>I sent through an e mail to the claims department 2days ago as my vehicle was knocked into by another driver. Up until now, I have not received any feedback, not even a phone call from this insurer. A week ago when I spoke to an agent wanting to cancel my policy I was contacted the very next day by the retentions department giving me new quotes so I could remain the loyal client that I have been for almost 5years. If an insurer cannot assist you with a basic claim request, then they really not worth being recognised as an insurer.</p> <p> </p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply17 Feb 2017, 08:42
Official

We are really sorry to hear that you feel let down. We will follow up on your claim and get back to you with feedback.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply24 Feb 2017, 15:20
Official

We’re so sorry for letting you down initially and we’ll be sure to pass your feedback on to all involved to make sure this never happens again!

Sakhile has since been in touch to discuss your concerns, and he has discussed the claims process with you in more detail. Please let us know if you have any further queries!


Kind regards,
The MiWay Team