Miway theft claim, be upfront with clients

MiWay contacted me in 2019 and offered me a lower premium on car insurance compared to my then current insurer. Once I signed up with Miway for insurance, they then only informed me off a tracker that needed to be put in on my car. Be upfront Miway, if i was told this before hand over the phone that i will neeed a tracker fitted i would have stayed on with my then Insurer. No one came back to me regarding this subject personally, only over email and SMS. I kept on paying my PREMMIUMS. 24 November 2020(As if the year has not been bad enough) my car got ****** and MiWay came back to me stating that they will not take my theft claim further. I atleast thought Miway would help me out with paying back an amount of my Premiums i payed over the years as i have not had a claim with them over my period insured with them. Long story short, i started 2021 with Debt way over my head and only a phone call to say that they will not be taking my claim further.