Item: MiWay Insurance
Rating: 1
Author: Cyril S

MiWay Insurance's replyOfficial

22 Jan 2018, 09:26

We're so sorry to hear that you feel this way. We assure you that it's never our intention to cause you any hassles. We've passed your message on and someone will be in touch.

Best regards,
The MiWay Team

MiWay Insurance's reply22 Jan 2018, 09:26

Official

We're so sorry to hear that you feel this way. We assure you that it's never our intention to cause you any hassles. We've passed your message on and someone will be in touch.

Best regards,
The MiWay Team

CS

Cyril S's updateReviewer Update

23 Jan 2018, 06:51

This compliment goes to Rhulana for at least keeping the Miway Flag flying. Where it took certain uncaring individuals (Bridgette) over 2 weeks, it took Rhulana to get it right in a couple of hours. Thank you & Well done Mr Baloyi. Also to Mr Faizel Erentzen, who went out of his way to escalate and sort out the claim, a very big thank you.

CS

Cyril S's update23 Jan 2018, 06:51

Reviewer Update

This compliment goes to Rhulana for at least keeping the Miway Flag flying. Where it took certain uncaring individuals (Bridgette) over 2 weeks, it took Rhulana to get it right in a couple of hours. Thank you & Well done Mr Baloyi. Also to Mr Faizel Erentzen, who went out of his way to escalate and sort out the claim, a very big thank you.

MiWay Insurance's replyOfficial

24 Jan 2018, 08:14

Wow – it sounds as if Rhulani saved the day. Thanks for giving him another chance to show you just how much we value you as our client. We’ll be sure to high five him for making such a lasting impression on you and we look forward to keeping you impressed for years to come.

Best regards,
The MiWay Team

MiWay Insurance's reply24 Jan 2018, 08:14

Official

Wow – it sounds as if Rhulani saved the day. Thanks for giving him another chance to show you just how much we value you as our client. We’ll be sure to high five him for making such a lasting impression on you and we look forward to keeping you impressed for years to come.

Best regards,
The MiWay Team

CS

Cyril S's updateReviewer Update

26 Jan 2018, 07:17

This was only "1" issue sorted, there is still outstanding issues which appear to have been pushed under the carpet. They will not go away people! I retain my original review as: "Miway-The Worst Uncaring Insurance Company "Their Way or the Highway"

CS

Cyril S's update26 Jan 2018, 07:17

Reviewer Update

This was only "1" issue sorted, there is still outstanding issues which appear to have been pushed under the carpet. They will not go away people! I retain my original review as: "Miway-The Worst Uncaring Insurance Company "Their Way or the Highway"

MiWay Insurance's replyOfficial

26 Jan 2018, 09:27

Thanks for bringing this to our attention. We have passed your message on and someone will be in touch to assist you.

Kind regards,
The MiWay Team

MiWay Insurance's reply26 Jan 2018, 09:27

Official

Thanks for bringing this to our attention. We have passed your message on and someone will be in touch to assist you.

Kind regards,
The MiWay Team

MiWay Insurance's replyOfficial

30 Jan 2018, 09:13

Thank you for your note, and we value your feedback. We are sorry to hear that you feel this way, and we assure you that it is never our intention to cause you unnecessary hassles.

We believe that both Bridget and Faizel have given you a call to apologise, and we urge you to give either of them a call should you need anything else going forward.

Best regards,
The MiWay Team

MiWay Insurance's reply30 Jan 2018, 09:13

Official

Thank you for your note, and we value your feedback. We are sorry to hear that you feel this way, and we assure you that it is never our intention to cause you unnecessary hassles.

We believe that both Bridget and Faizel have given you a call to apologise, and we urge you to give either of them a call should you need anything else going forward.

Best regards,
The MiWay Team

CS

Cyril S's updateReviewer Update

01 Feb 2018, 07:31

I sent an e-mail yesterday to Miway advising of the {30 day notice period to cancel my policy. Nobody has responded or acknowledged receipt of my e-mail! - Oops they do not care!!! This response from me serves to confirm that my policy ends end of February 2018 and NO further deductions will be taken off my account. Also, this response confirms that I requested Miway to acknowledge confirmation that the "Debit Order" will be cancelled. Thank you and Good Bye MIway

CS

Cyril S's update01 Feb 2018, 07:31

Reviewer Update

I sent an e-mail yesterday to Miway advising of the {30 day notice period to cancel my policy. Nobody has responded or acknowledged receipt of my e-mail! - Oops they do not care!!! This response from me serves to confirm that my policy ends end of February 2018 and NO further deductions will be taken off my account. Also, this response confirms that I requested Miway to acknowledge confirmation that the "Debit Order" will be cancelled. Thank you and Good Bye MIway

MiWay Insurance's replyOfficial

02 Feb 2018, 15:57

We're so sorry to hear that you feel this way and we assure you that this is not the kind of service we aim to deliver. We can confirm that your policy has since been cancelled.

Please let us know if you need help with anything.

Kind regards,
The MiWay Team

MiWay Insurance's reply02 Feb 2018, 15:57

Official

We're so sorry to hear that you feel this way and we assure you that this is not the kind of service we aim to deliver. We can confirm that your policy has since been cancelled.

Please let us know if you need help with anything.

Kind regards,
The MiWay Team